Shipping policy
UK SHIPPING INFORMATION
UK Standard Shipping
Please allow 1-5 business days* to receive your order once shipped. All UK standard shipping is via Royal Mail 48.
UK Express Shipping
Express shipping via DPD Local delivers in 1-2 business days*. You'll receive tracking information via email as soon as your order starts its journey. Orders placed before 12pm on business days ship the same day. Anything after that, or on weekends, ships the next business day.
Shipping Cost
Standard shipping £3.95
Express shipping £7.95
*Please note that delivery may be delayed subject to bank holidays (non-working days) or disruptions, and delivery times may be affected accordingly.
INTERNATIONAL SHIPPING INFORMATION
We ship globally via our cross-border partners. Shipping, customs, and duties are calculated at checkout, so you know exactly what to expect. You'll receive tracking information as soon as your order is on its way.
Shipping Costs
US: $15 flat shipping fee (taxes & duties at checkout)
Australia: AU$20 flat shipping fee (taxes & duties at checkout)
Europe: Calculated at checkout
Rest of World: Calculated at checkout
Returns & Exchanges
Return Eligibility
We accept returns of unopened and unused items within 30 days of delivery. To maintain the integrity of our products and ensure the best experience for all our customers, we cannot accept returns of opened, used, or tested products.
How to Initiate a Return
If you'd like to return an eligible item, please contact us at help@yombeauty.com with your order number and the reason for your return. We'll provide you with return instructions and a prepaid return label.
Refunds
Once we receive, inspect and confirm the condition of your returned item, we will process your refund to the original payment method within 5-7 business days. Please note that any original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at help@yombeauty.com providing photos of the issue. We'll make it right with a replacement or full refund, including shipping costs.
Questions?
We're here to help. Reach out to us anytime at info@yombeauty.com and we'll get back to you within 24 hours.
